Retail experiences have moved from multichannel to omnichannel to unified commerce. Unified commerce puts the customer at the centre to offer an integrated retail experience. Not only the look and feel of all channels are similar, but also all these systems are connected through a single platform to provide a seamless experience to the end-user.
Unified commerce helps in data integration between multiple channels and makes it easier for retailers to personalize ads and reduce the market spend on irrelevant content. Cosmonet enables you to create your digital presence and suggests you relevant platforms and technologies based on your demands and strategy.
Unified commerce allows extensibility and speed that siloed operations cannot meet. Our order management solutions give visibility into the inventory across all channels to unify the commerce experience.
With consumers becoming tech-savvy, the need for upgrading the retail shopping experience is high. With unified commerce, we help retailers keep pace with the evolving technologies and leverage advanced point of sale (POS) systems that provide self-checkout, kiosks, multiple payments, click and collect options.
We help you analyze and segment your customers based on past purchase patterns. With our robust CRM solutions, retailers can have meaningful engagement with consumers and improve conversion rates.
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Create unified experiences for your customers.
Unified commerce platforms help maintain an integrated customer database with their purchase patterns and behavior across all channels over time. With 360 degree view of the consumer, retailers can create personalized and engaging experiences for them.
With one single source of truth, unified commerce decreases the effort and cost to maintain multiple systems, inventory management, and labor. Also, with multiple channels creating similar experiences for the customers, there is a considerable increase in average order value and conversion rate.
Having a unified commerce platform helps you have one data system that can save you from discrepancies or miscommunication of product availability, price information, or inventory. This enables you to have real-time access to sales numbers and stock details across all channels.
Training staff on multiple systems is a strenuous and challenging task. Moving across various departments is never easy. Unified commerce is a one-stop solution to all the retailers' needs with one platform to onboard. This reduces the training cost & effort, and people can move swiftly across departments.
One of the customers from Fortune Global 500 companies the older application that the organisation was using had two disparate applications that helped the sales team arrive at the proposal for a prospect. The two separate systems provide inputs by generating technical specifications documents and calculate the mechanical equipment dimensions and cost estimations.
A global post-harvest Agri-Logistics Group has challenges with the current process of ensuring the quality of commodities. The process involves the Warehouse manager analyzing every lot against the defined physical parameters manually. This process is time-consuming and is prone to errors.
One of the reputed healthcare organizations needed a solution for a ‘real-time monitoring and diagnostic system’ which is capable of data capturing, root cause and predictive analysis to prevent unplanned shutdown events, surprise outage/failures/breakdown of heavy electrical equipment supplied – ensuring proactive management.
Cosmonet Solutions is a IT services company with 20 years of experience in global delivery.
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